Last Updated: June 2026
Return & Refund Policy
At Transport Goods, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.
By placing an order with Transport Goods, you agree to the terms outlined below.
Business Information
Transport Goods
ABN: 65 689 095 958
Address:
5 Wellington St, Mackay QLD 4740, Australia
Phone:
+61 7 4940 3586
Email:
sales@transportgoodsptyltd.com
30-Day Return Policy
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
The return request must be submitted within 30 days of delivery.
The item must be in substantially the same condition as received.
The item must not have been intentionally damaged, modified, or misused.
Proof of purchase must be provided.
Transport Goods reserves the right to inspect returned products before approving a refund or exchange.
How to Request a Return
To initiate a return, please contact our customer service team.
Email: sales@transportgoodsptyltd.com
Phone: +61 7 4940 3586
Please include:
Full name
Order number
Product purchased
Reason for return
Supporting photographs where applicable
Our team will provide further instructions regarding the return process.
Return Shipping
Unless otherwise required by Australian Consumer Law or approved by Transport Goods, customers are responsible for return shipping costs.
Customers should not return products without first receiving return authorization from our team.
Refund Eligibility
Refunds may be approved when:
The product arrives damaged.
The wrong product was supplied.
The product has a significant defect.
A valid return request is approved within the return period.
Refund requests are reviewed on a case-by-case basis.
Damaged or Defective Products
If a product arrives damaged or defective, customers should notify Transport Goods within 48 hours of delivery.
To assist with assessment, customers may be asked to provide:
Photographs of the product
Photographs of packaging
Delivery information
Description of the issue
Where a claim is approved, Transport Goods may offer:
A replacement product
Repair where appropriate
A full or partial refund
Incorrect Orders
If you receive an incorrect product, please contact us as soon as possible.
Transport Goods will work with you to arrange an appropriate resolution, which may include replacement, exchange, or refund.
Non-Returnable Items
Returns may not be accepted in the following circumstances:
Products damaged through misuse, neglect, or improper handling
Products altered after delivery
Custom-made or specially ordered products
Products returned outside the 30-day return period
Products without proof of purchase
Refund Processing
Once a returned item has been received and inspected, customers will be notified of the outcome of their refund request.
If approved, refunds will generally be processed within 5 to 10 business days.
The time required for funds to appear in a customer’s account may vary depending on banking institutions and payment processing times.
Exchanges
Where available, Transport Goods may offer exchanges for eligible products.
Exchange requests are subject to product availability and approval by our team.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
Customers are entitled to certain guarantees that cannot be excluded under Australian law.
Where required by law, Transport Goods will provide remedies including repair, replacement, or refund.
Cancellation of Orders
Orders may only be cancelled before processing and dispatch.
Once an order has been processed or shipped, cancellation requests may not be possible and may instead be handled under this Return & Refund Policy.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our team.
Transport Goods
ABN: 65 689 095 958
Address:
118 Wood St, Mackay QLD 4740, Australia
Phone:
+61 7 4940 3586
Email: sales@transportgoodsptyltd.com
Our team is committed to handling return and refund requests fairly, transparently, and in accordance with applicable Australian laws.