Shipping Policy
Last Updated: June 2026
Shipping Policy
At Transport Goods, we are committed to delivering your products safely and efficiently throughout Australia. This Shipping Policy outlines our processing times, delivery estimates, shipping charges, and customer responsibilities.
By placing an order with Transport Goods, you agree to the terms outlined in this policy.
Business Information
Transport Goods
ABN: 65 689 095 958
Address:
5 Wellington St, Mackay QLD 4740, Australia
Phone:
+61 7 4940 3586
Email:
sales@transportgoodsptyltd.com
Shipping Areas
Transport Goods currently ships products to customers throughout Australia.
If you are located in a remote or regional area, additional delivery arrangements may be required. Our team will contact you if any special arrangements are necessary.
Order Processing Time
All orders are processed within 1 to 3 business days after payment has been received and confirmed.
Orders are not processed on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly extended. Customers will be notified of any significant delays.
Delivery Timeframes
After an order has been processed and dispatched, estimated delivery times are generally:
4 to 10 business days
Delivery times vary depending on:
Delivery location
Product availability
Carrier schedules
Weather conditions
Regional or remote destinations
Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances beyond our control.
Shipping Costs
Transport Goods offers a simple nationwide delivery fee.
Flat Rate Shipping
AUD $400.00 per order
The flat-rate delivery fee applies to most locations across Australia.
If a delivery location falls outside standard service areas, our team may contact you before dispatch to discuss alternative delivery arrangements.
Order Tracking
Where available, customers may receive shipment updates or delivery notifications after their order has been dispatched.
For updates regarding your order status, please contact our customer service team.
Delivery Requirements
Customers are responsible for ensuring:
Accurate delivery information is provided
Delivery access is available
Adequate space exists for unloading where required
Any site-specific requirements are communicated before dispatch
Failure to provide accurate delivery information may result in delays or additional charges.
Delivery Delays
While we strive to meet all estimated delivery timeframes, Transport Goods is not responsible for delays caused by:
Weather events
Natural disasters
Carrier disruptions
Road closures
Industrial actions
Government restrictions
Circumstances beyond our reasonable control
We will make reasonable efforts to keep customers informed of significant delays.
Damaged or Missing Deliveries
Customers should inspect products upon delivery.
If a product arrives damaged or if items are missing, customers should contact us within 48 hours of delivery.
Please provide:
Order number
Description of the issue
Supporting photographs where applicable
Our team will investigate and work toward an appropriate resolution.
Incorrect Delivery Information
Transport Goods is not responsible for delays, failed deliveries, or additional costs resulting from incorrect shipping information supplied by the customer.
Customers should carefully review delivery details before submitting an order.
Delivery Acceptance
Ownership and responsibility for products pass to the customer upon successful delivery to the nominated delivery address.
Customers should ensure someone is available to receive the delivery where required.
Contact Us
If you have any questions regarding shipping, delivery timeframes, or order status, please contact our team.
Transport Goods
ABN: 65 689 095 958
Address:
118 Wood St, Mackay QLD 4740, Australia
Phone:
+61 7 4940 3586
Email: sales@transportgoodsptyltd.com
We are committed to providing reliable delivery services and excellent customer support throughout Australia.